Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is (application support). Good understanding of call centre environments and equipment. Good understanding
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
You will require suitable work experience with Training & Facilitation skills, Advanced Excel and appropriately to internal and external customers. Train, coach and mentor Service Desk staff including career activities. Build/Obtain (from other Departments) training material for Support staff. As needed, schedule and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions Management. MS Products (MS Office Suite, Email). Training and Facilitation skills. While we would really
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
installations, and upgrades. Conduct user training and prepare training guides. Scope business processes and Acumatica certifications. Constant refreshing of training badges Effective Communication with Team, Project specifications, system configuration, system testing, user training, system installation, problem solving and troubleshooting
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
applications and processes for future reference and user training. Stay up to date with the latest features and requirements and deliver solutions. May provide training and support to end-users on Power Platform applications
Size learning sessions and small group sessions to train/demonstrate the uses of above tools. Work alongside
requirements as necessary. Provide overviews and training to relevant teams. Document processes to ensure