Quick Reference Guides/ FAQs to support the user experience and sustain the change. • Conduct regular Business publish communication pieces. Qualifications and experience • Degree or Diploma in Information Technology (desirable). • 3 years' experience in a similar capacity or role with demonstrable experience driving Business (essential). • Strong Change Management capability and experience delivering change involving people, processes including agile delivery methodology – (essential). • Experience in a retail or FMCG environment - (desired).