Printer Technician / IT Service Controller needed in a Large IT / Office Automation Company based in action Log customer problems and complaints in CRM system by creating jobcards Allocating client problems problems that need to be escalated to technicians by sending jobcards and other communication to them Daily repair jobs advising of technician allocated and estimated arrival time of technician Closing of completed completed job orders by ensuring technicians reported work done and changing status, date completed and other