beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience in in managing a team within a call center or customer support environment. Experience in overseeing 24/7 operations of the call centre to ensure high levels of customer satisfaction. Schedule and manage staff to maintain presentations on call centre and network performance and customer feedback. Develop and implement strategies based timely and effective resolution of customer issues. Handle escalated customer concerns and complaints. Coordinate
beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience in in managing a team within a call center or customer support environment. Experience in overseeing 24/7 operations of the call centre to ensure high levels of customer satisfaction. Schedule and manage staff to maintain presentations on call centre and network performance and customer feedback. Develop and implement strategies based timely and effective resolution of customer issues. Handle escalated customer concerns and complaints. Coordinate
w.r.t. production, productivity, quality, and customer-service standards. Conduct audits, identify trend unit, eliminate errors, and deliver excellent customer service. Analyse and improve organisational process requirements. 6. Customer Relations Serve as the primary point of contact regarding customer issues related product quality, customer service, accidents, and mishaps on-site. Communicate customer issues with operations operations team and devise ways of improving the customer experience, including resolving problems and complaints
w.r.t. production, productivity, quality, and customer-service standards. Conduct audits, identify trend unit, eliminate errors, and deliver excellent customer service. Analyse and improve organisational process requirements. 6. Customer Relations Serve as the primary point of contact regarding customer issues related product quality, customer service, accidents, and mishaps on-site. Communicate customer issues with operations operations team and devise ways of improving the customer experience, including resolving problems and complaints
demonstrations and presentations to potential customers. Understand customer needs and requirements and recommend sales team to develop strategies for expanding the customer base. Provide regular updates on sales activities
demonstrations and presentations to potential customers. Understand customer needs and requirements and recommend sales team to develop strategies for expanding the customer base. Provide regular updates on sales activities
relationships with key stakeholders, including customers, partners, and government agencies. Proposal / Case Study After sales O & M Yield Reports Customer Satisfaction Programs (Software) PV Syst Helioscope