Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be be coached – but lower performing agents to be prioritized. All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary
Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be be coached – but lower performing agents to be prioritized. All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary
Management of Agents: generate potential leads and maintain relationships with existing agent network. Grow Grow the agent network. Key Relationships: Internal: Local Management, Production, Quality Control, Finance Finance, Sales department. External: Customers, agents, suppliers, and independent contractors. Please
Management of Agents: generate potential leads and maintain relationships with existing agent network. Grow Grow the agent network. Key Relationships: Internal: Local Management, Production, Quality Control, Finance Finance, Sales department. External: Customers, agents, suppliers, and independent contractors. Please
training and coaching to call center team leaders and agents. Track and manage performance to ensure achievement environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities
training and coaching to call center team leaders and agents. Track and manage performance to ensure achievement environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities
reviews and audits (including attorney trust, estate agent, body corporate, SME audits). A thorough knowledge
reviews and audits (including attorney trust, estate agent, body corporate, SME audits). A thorough knowledge
administration. Chair / Steer site meetings Principal Agent role. Invoicing and Monthly reporting. Please consider
Reference: PE002530-RW-1 Our client in the medical insurance industry is currently looking to employ a Client essential to have a valid driver's licence and own insured vehicle. Responsibilities and expectations but