exposure preferred. Bilingualism is essential (Afrikaans and English). MS Office (Word, Excel, Outlook) relationship building abilities. Fluency in English and Afrikaans. Effective communication skills – verbal and written Management of Agents: generate potential leads and maintain relationships with existing agent network. Grow Grow the agent network. Key Relationships: Internal: Local Management, Production, Quality Control, Finance Finance, Sales department. External: Customers, agents, suppliers, and independent contractors. Please
exposure preferred. Bilingualism is essential (Afrikaans and English). MS Office (Word, Excel, Outlook) relationship building abilities. Fluency in English and Afrikaans. Effective communication skills – verbal and written Management of Agents: generate potential leads and maintain relationships with existing agent network. Grow Grow the agent network. Key Relationships: Internal: Local Management, Production, Quality Control, Finance Finance, Sales department. External: Customers, agents, suppliers, and independent contractors. Please
Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be be coached – but lower performing agents to be prioritized. All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary
Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be be coached – but lower performing agents to be prioritized. All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary
training and coaching to call center team leaders and agents. Track and manage performance to ensure achievement environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities
training and coaching to call center team leaders and agents. Track and manage performance to ensure achievement environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities
diensverskaffer opleiding, ens.) Vaardig in Afrikaans en Engels. Rekenaarvaardig. Pligte: Trek van kwotasies
reviews and audits (including attorney trust, estate agent, body corporate, SME audits). A thorough knowledge
reviews and audits (including attorney trust, estate agent, body corporate, SME audits). A thorough knowledge
administration. Chair / Steer site meetings Principal Agent role. Invoicing and Monthly reporting. Please consider