Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be be coached – but lower performing agents to be prioritized. All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary
Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be be coached – but lower performing agents to be prioritized. All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary
criminal history. Normal working hours (45 hours per week), availability afterhours and on weekends if required travelling required. Travel to KZN region for one week on a six-week call cycle. Remote working from home office Management of Agents: generate potential leads and maintain relationships with existing agent network. Grow Grow the agent network. Key Relationships: Internal: Local Management, Production, Quality Control, Finance Finance, Sales department. External: Customers, agents, suppliers, and independent contractors. Please
criminal history. Normal working hours (45 hours per week), availability afterhours and on weekends if required travelling required. Travel to KZN region for one week on a six-week call cycle. Remote working from home office Management of Agents: generate potential leads and maintain relationships with existing agent network. Grow Grow the agent network. Key Relationships: Internal: Local Management, Production, Quality Control, Finance Finance, Sales department. External: Customers, agents, suppliers, and independent contractors. Please
training and coaching to call center team leaders and agents. Track and manage performance to ensure achievement environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities note should you not receive a response within two weeks of applying you may assume that your application
training and coaching to call center team leaders and agents. Track and manage performance to ensure achievement environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities note should you not receive a response within two weeks of applying you may assume that your application
SAGE/VIP system knowledge will be advantageous. PAYE EMP201 &EMP501 & IRP`5 Processing MIBCO that should you not receive a response within two weeks of applying, please consider your application unsuccessful
reviews and audits (including attorney trust, estate agent, body corporate, SME audits). A thorough knowledge note, should you not receive a response within two weeks of applying, please consider your application unsuccessful
reviews and audits (including attorney trust, estate agent, body corporate, SME audits). A thorough knowledge note, should you not receive a response within two weeks of applying, please consider your application unsuccessful
administration. Chair / Steer site meetings Principal Agent role. Invoicing and Monthly reporting. Please consider unsuccessful if you do not receive a response withing 2 weeks of submitting your application. Monthly