and on weekends if required. Extensive travelling required. Travel to KZN region for one week on a six-week six-week call cycle. Remote working from home office, travel if required. Competencies: Customer orientation in a team and independently. Must be willing to travel extensively. Responsibilities and expectations Management of Agents: generate potential leads and maintain relationships with existing agent network. Grow Grow the agent network. Key Relationships: Internal: Local Management, Production, Quality Control, Finance
and on weekends if required. Extensive travelling required. Travel to KZN region for one week on a six-week six-week call cycle. Remote working from home office, travel if required. Competencies: Customer orientation in a team and independently. Must be willing to travel extensively. Responsibilities and expectations Management of Agents: generate potential leads and maintain relationships with existing agent network. Grow Grow the agent network. Key Relationships: Internal: Local Management, Production, Quality Control, Finance
Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be be coached – but lower performing agents to be prioritized. All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary
Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be be coached – but lower performing agents to be prioritized. All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary
training and coaching to call center team leaders and agents. Track and manage performance to ensure achievement environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities
training and coaching to call center team leaders and agents. Track and manage performance to ensure achievement environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities
reviews and audits (including attorney trust, estate agent, body corporate, SME audits). A thorough knowledge
reviews and audits (including attorney trust, estate agent, body corporate, SME audits). A thorough knowledge
administration. Chair / Steer site meetings Principal Agent role. Invoicing and Monthly reporting. Please consider
Please note: Only Candidates who are willing to travel should apply. A wonderful career opportunity awaits awaits you. Requirements: Willingness to travel . Driver's License is essential . Minimum 2-3 year's experience