a Head of Operations , in Durban, Kwa – Zulu Natal. Responsibilities: Deliver operational KPIs to ensure Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction Satisfaction Lead, develop, motivate, and coach Operations and Team Managers enabling them to lead and manage performance driven working environment. Work with Operations Leadership and Functional Support teams to prepare least 5 years' experience in contact centre operational management and strategic planning with a proven
information hidden in vast amounts of data and assist in decision making. The successful candidate will
information hidden in vast amounts of data and assist in decision making. The successful candidate will