outbound calls and email responses Provide actionable data to internal support groups Analyze statistics to determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints Ensure correct procedures for logging calls Assess quality of contact centre staff performance Coordinate Reporting: Monitor daily helpdesk reports Provide trend data analysis to team and management Minimum Requirements:
Applications Effectively screen, prepare, and refer quality applications to Funds in line with the company's respect to recruitment Meeting Customer Needs Quality Conscious Managing Relationships Analysis and Judgment
Applications Effectively screen, prepare, and refer quality applications to Funds in line with the company's respect to recruitment Meeting Customer Needs Quality Conscious Managing Relationships Analysis and Judgment