Perform troubleshooting and incident and problem management and meet service level objectives Perform monitoring documentation related to technology installation administration and maintenance. Respond to monitoring alerts key stakeholders in the various channels and administrative teams. Develop work routines in line with operational operational plans / schedules in order to manage achievement of service delivery goals. Share knowledge and implementation of fit for purpose budgets. Manage quality people practices Align own behaviour with
Sign off - Intermediate Level of JIRA and Defect Management - Understanding of Xray – Plug in for JIRA for
with software developers, stakeholders, project managers and software testers Conduct post implementation