Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
potential delays or disruptions, and implement corrective actions to ensure on-time delivery to customers Conduct regular performance reviews of logistics service providers, evaluate their performance against established partners to ensure cost-effective and reliable service. Lead cross-functional projects to enhance process potential delays or disruptions, and implement corrective actions to ensure on-time delivery to customers Conduct regular performance reviews of logistics service providers, evaluate their performance against established
potential delays or disruptions, and implement corrective actions to ensure on-time delivery to customers Conduct regular performance reviews of logistics service providers, evaluate their performance against established partners to ensure cost-effective and reliable service. Lead cross-functional projects to enhance process potential delays or disruptions, and implement corrective actions to ensure on-time delivery to customers Conduct regular performance reviews of logistics service providers, evaluate their performance against established
beverage as well as duty free retail products, services, and technologies to its B2B and B2C customers tenacity and drive for achievement Able to self-correct and be flexible / adapt to change Ability to work tenacity and drive for achievement Able to self-correct and be flexible / adapt to change Ability to work
beverage as well as duty free retail products, services, and technologies to its B2B and B2C customers Well-developed inter-personal skill Able to self-correct and be flexible / adapt to change Duties and Responsibilities: Well-developed inter-personal skill Able to self-correct and be flexible / adapt to change Remote, (Suitable
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
Conduct regular quality reviews and implement corrective actions Monitor and evaluate project outcomes Conduct regular quality reviews and implement corrective actions Monitor and evaluate project outcomes
infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address quality standards. Attending to installations and service requests within agreed times Taking users through software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving
systems Prepared to work long hours Great customer Service Duties and Responsibilities: Manage Department Housekeeping standards are always maintained Ensure that Service Excellence is maintained at all times Open and Housekeeping standards are always maintained Ensure that Service Excellence is maintained at all times Open and systems Prepared to work long hours Great customer Service Krugersdorp, Gauteng R14 000 to R16 000 a month
systems Prepared to work long hours Great customer Service Duties and Responsibilities: Manage Department Housekeeping standards are always maintained Ensure that Service Excellence is maintained at all times Open and Housekeeping standards are always maintained Ensure that Service Excellence is maintained at all times Open and systems Prepared to work long hours Great customer Service Krugersdorp, Gauteng R14 000 to R16 000 a month