Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing the customer service team, improving efficiencies, and optimizing processes within the department. Minimum more years of proven experience managing a customer service team that utilizes various support channels
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing the customer service team, improving efficiencies, and optimizing processes within the department. Minimum more years of proven experience managing a customer service team that utilizes various support channels
the human resource department and to facilitate the delivery of value-added services to management and experience with HR metrics Thorough knowledge of labour legislation. Full understanding of all HR functions work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders HR guidance Analyse trends and metrics of the department Resolve complex employee relations issues and work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders
the human resource department and to facilitate the delivery of value-added services to management and experience with HR metrics Thorough knowledge of labour legislation. Full understanding of all HR functions work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders HR guidance Analyse trends and metrics of the department Resolve complex employee relations issues and work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders
and building strong, lasting relationships with customers. Minimum Requirements: Matric or equivalent certificate and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit existing/potential customers to meet their needs Establish, develop, and maintain positive business and customer relationships construction field Expedite the resolution of customer problems and complaints to maximize satisfaction Coordinate sales efforts with team members and other departments Analyze the territory/market's potential, track
and building strong, lasting relationships with customers. Minimum Requirements: Matric or equivalent certificate and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit existing/potential customers to meet their needs Establish, develop, and maintain positive business and customer relationships construction field Expedite the resolution of customer problems and complaints to maximize satisfaction Coordinate sales efforts with team members and other departments Analyze the territory/market's potential, track
consultant to drive revenue growth, expand their customer base, and maintain key client relationships. This executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent issues and support queries. Assist internal service departments with client meetings or on-site interventions interventions as needed. Support operations with customer training as required. Collaborate with cross-functional new product developments. Maintain an accurate customer database and call cycle. Manage all activity and
consultant to drive revenue growth, expand their customer base, and maintain key client relationships. This executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent issues and support queries. Assist internal service departments with client meetings or on-site interventions interventions as needed. Support operations with customer training as required. Collaborate with cross-functional new product developments. Maintain an accurate customer database and call cycle. Manage all activity and
free retail products, services, and technologies to its B2B and B2C customers, through multiple channels Your principal objective will be to support the Customer Engagement Team and wider business stakeholders inter-personal skills to enable team working and a customer-oriented approach Effective written communication Responsibilities: Run reports on BI Tool for the UK/Europe Customer Base and any adhoc reports required The Data Analyst analysis to support the growth of revenue and customer satisfaction Identify potential impacts to the
part numbers Source the required goods and or services from approved supplier database Maintain and update spares consumption Planning and execution of the service milestones in conjunction with internal workshop as an interface between supplier and internal departments regarding orders Tracking and communicating order part numbers Source the required goods and or services from approved supplier database Maintain and update spares consumption Planning and execution of the service milestones in conjunction with internal workshop