safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite