support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
client's Plants outside of Germany Be the telephone call receipt of IT incidents related to production issues
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
support. Interaction with clients through meetings, calls and emails. Handling tickets and tasks with the the analysis and resolution of production support calls. Raising Change Requests (CR's) and writing Functional
underlaying systems, you will take part in 24/7 on call rotations with teams around the world and should
– Operations systems ( Windows, Linux ), Data Centres, Networks, Databases, Web technologies, Cloud technologies
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
training to colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on the methodology followed Assist with the identification and management of risks
checking for the correct transmission of weekly call-offs. 8. Monitoring and reporting of correct stock