with the focus on Technical Lifecycle Management. Support with the Planning, conducting and after care related to Technical Lifecycle Management activities. Support with the documentation of infrastructure components Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve architecture documentation with focus on TLM. Supporting the development of technical recommendation with process templates. Updating and maintaining TLM service offerings in ServiceNow. IT Process Maintenance
functioning. Support equipment in a operating system environment, from implementation through to support. Install firmware and hardware through regular maintenance. Support assigned projects and install and implement in troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tasks to improve organizational efficiencies. Support a broad spectrum of technical issues, performance tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute
Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature Manage Service Configuration processes including coordination of relevant interfaces to other service management coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the IT Configuration standards Interfacing with other experts on IT Service Management topics Interfacing with other experts topics included in scope of services supported Proven experience in IT Service Management ( ITSM ) dealing
Maintenance and functional enhancement of the solution Support and error analysis during overall the client's Knowledge in UI frameworks e.g. Angular (Version 9 or higher) or React Profound knowledge in working with container
Maintenance and functional enhancement of the solution Support and error analysis during overall test cycles and Knowledge in UI frameworks e.g. Angular (Version 9 or higher) or React Experience with ITIL Operation processes
process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls responsibility for closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing propose solutions to improve the support of (new) business processes Support the functional team with issues
process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls responsibility for closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing propose solutions to improve the support of (new) business processes Support the functional team with issues
holidays on implementation and operations (IT Support) related tasks. Clean credit record and no criminal Proactively propose solutions to improve the support of (new) business processes. Executing the required go-live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting production support tickets (Incidents & Problems tickets) within defined SLA's (Service Level Agreements) & experience required: SAP Authorisation Certification Confluence Agile Working Model ITPM Agile 2
integration of code between teams. Provide middleware support and configuration management for application dependant important metrics about reliability and availability. Support operational excellence goals through strong operations operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest Federate identities, Roles & Access Management. Service Management: Incidents Monitoring, manage SLAs, Dynatrace, Oracle, Postgres, Management of Keys, Certificates and Secrets Development: Java, Spring Framework
E-mail CV to lameez.mohamed mediro-ict .co. za Support global IT network operations teams and automation Document procedures and solutions. Update digital certificates and patch security vulnerabilities. Uphold a