proposed system solution to IT Project Manager / Leader and User Management or System owner Develop system solutions requirements User support via Incident/Problem/Change management Preparation of system/technical documentation Teamwork and communication skills Knowledge in IT security Knowledge in ITIL processes Any additional responsibilities
Setting up the organization structure of Materials Management and perform all relevant configuration for example tests, Integration tests and System Integration security tests Proactively propose solutions to improve
accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation process requests Serve as an “Information channel” for Management and end-users Work shifts as part of a team providing