experience ITIL certification (advantageous) Minimum of 4-8 years IT working experience ITIL process knowledge communication skills Knowledge in IT security Knowledge in ITIL processes Any additional responsibilities assigned
Optimization/Improvement in IT Service Management (ITIL) with focus on TLM. Review and reporting of the practical experience with frameworks and guidelines (ITIL standards) relevant for IT Operations. Practical presentation delivery. IT Operational Experience as per ITIL. Project management experience. Agile Methodology
QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? - ITIL process knowledge and work experience. - At least
DevOps processes and tools. Extensive experience with ITIL version 4 principles and processes Extensive experience ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB) ITIL v4 Certification advantageous Min 8 years working
Angular (Version 9 or higher) or React Experience with ITIL Operation processes (Incident, Problem, Changement)
PostgreSQL in a cloud environment. Familiarity with ITIL processes and relevant work experience. Proficient
FI/CO SAP VMS SAP AIF SAP ICM SAP BW UI/UX Design ITIL Soft skills: Strong interpersonal and communication