to their customers. They are expanding their technical team to help drive their mission of connecting Your responsibilities will extend beyond the technical management of the company's networking equipment include supporting business operations, addressing technical escalations, and fostering the growth of your optimal performance and reliability of services Technical support: provide expert-level support to both efficiently Handling technical escalations: serve as a key point of contact for high-level technical escalations
engineering team KPIs Provide weekly, and monthly technical reports to the Product and Innovation Manager fields Minimum of 5 years of experience in the technical field Minimum of 5 years of experience in software
interpret analytics and troubleshoot email related technical issues is beneficial. What you'll do Manage the
address customer-related challenges effectively Technical proficiency: experience with financial and CRM