Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS Experience in Windows Client (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan and infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyze and resolve
(Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan and infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and resolve
the PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end user Planning Business Continuity Management (BCM) Change Management (CM) Cut-over Planning Fall-back Planning
requirements. User support via Incident/Problem/Change management Preparation of system/technical documentation
Go-Live preparation and post Go-Live Support Change Management – Manage changes and present to relevant CAB
Product) Controls the overall release and change management of the applications within the area of responsibility
Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Product) Controls the overall release and change management of the applications in the area of responsibility
ITIL Operation processes (Incident, Problem, Change management) Profound knowledge in working with container
Work experience with incident management, change management and problem management ADVANTAGEOUS TECHNICAL