system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results documentation as an existing system's functionality is changed. Execution according to the Agile Methodology and and providing support • Executing the required changes through configuration • Executing the analysis
play a technical solution architect role for all change requests. Mediate between developers and functional limited to: Reviewing proposed solutions and code changes, based on learned knowledge of existing system GROUP SAP system landscape and be abreast of what changes are planned and how they will affect topics planned preparation and post Go-Live Support Change Management – Manage changes and present to relevant CAB Interaction documentation as an existing system's functionality is changed. Taking a proactive approach in the software development/design
system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional Specifications Preparing test data for testing of CRs (Change Requests) Testing CRs (Change Requests) and preparing test results
system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results and providing support • Executing the required changes through configuration • Executing the analysis resolution of Production Support calls • Raising Change Requests (CR's) and writing Functional Specifications
preparation and post Go-Live Support Change Management – Manage changes and present to relevant CAB Interaction documentation as an existing system's functionality is changed. Taking a proactive approach in the software development/design
processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and
knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite Basic knowledge and Change process for dedicated ITSM service. Upon demand willing to work on weekends (changes). Operate and Change process for dedicated ITSM service. Upon demand willing to work on weekends (changes). Operate knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite Basic knowledge
Development of new functionality (backend, frontend) Changes to the existing solution Development and further ITIL Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Development of new functionality (backend, frontend) Changes to the existing solution Development of automated with ITIL Operation processes (Incident, Problem, Change management) Profound knowledge in working with
ROLE: Service Window 24 x 7 service window for both change and incident handling Tickets can be opened as Charter Work experience with incident management, change management and problem management ADVANTAGEOUS