processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting and with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve the ation/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM Review and reporting with stakeholders of TLM Crisis Management and Emergency Management when required. Engaging with GROUP IT Operational Experience as per ITIL Project management experience. Agile Methodology knowledge and experience
Entra, Microsoft MDM solution, PowerShell Package Management.) Take part ownership of a GROUP portal solution solutions Developing and implementing a Endpoint Management Cloud Service Strategy and it´s technical architecture operating system deployment like upgrade & patch management as well as distribution of software Define and to date. You take a leading role in endpoint management cloud projects like EntraID, Intune, M365 Technical large and small audiences (Senior Executives, IT management and developers) Responsible for developing, maintaining
operating system. Working knowledge of problem management processes and ticketing systems. Ability to function Document events and participate in situation management to assist clients or other teams in response Ability to work under pressure and work a variety of shifts. Ability to work off normal business hours. Above for review or action by Operations or Incident Management. 1st level support of online business applications Willingness to work: 14 shifts per month; 12-hour shifts; 6 days and 6 nights.
in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity) Work rotation spans over morning, evening, and weekend shifts, also on public holidays Working knowledge of and PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end user support Back-out Planning Business Continuity Management (BCM) Change Management (CM) Cut-over Planning Fall-back Fall-back Planning Incident Management (IM) IT Service Management (ITSM) OPS Advanced Training OPS Basic Training
business intelligence. Design and map data models to shift raw data into meaningful insights. Utilize Power
accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation process as an “Information channel” for Management and end-users Work shifts as part of a team providing 24 x
Our client requires the services of a E2E Manager (Expert) – Midrand/Menlyn/Rosslyn/Home Office rotation experience (certification advantageous) Project Management Experience in multi-vendor environments 8 years' understanding of IT projects, maintenance, operations. Manage a technical team using the AGILE methodology (Support Community of Practice will be provided) Support Management, Team Leads and overall, Team Integrators with with Product Owners and colleagues across multiple sites/locations. Give structure to workshops and meetings
and implementation of Test Plans Creation and management of Test cases Any additional responsibilities travel internationally Willing and able to work shifts, after hours and on public holidays
Functional experience will be advantageous Solution Manager experience will be advantageous SAP Module Configuration (advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile
and efficiently. Provide Control-M batch support. Manage, Implement and co-ordinate Control-M batch schedules understanding of Mainframe ISPF Experience in managing/troubleshooting/optimising complex Control-M Batch (24/7). Candidate needs to be able to travel between sites.