2024 Location Pretoria, Irene The Technical Support Technician at the client plays a crucial role in in providing technical assistance and support to customers, internal teams, and field technicians. This abilities THE ROLE Technical Support: Provide prompt and effective technical support to customers and internal customer interactions and technical issues in the support ticketing system. Customer Service: Guide customers Escalate complex technical issues to senior technical support staff or relevant departments, as required. Follow
Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession Installation, XenApp & Citrix Workspace) Application and Server hardening (e.g., Ivanti) Worked with Application with windows desktops and server support Experience with Windows Terminal Server Experience with software VMWare Freestyle Experience in operation of Windows Servers (higher then 2016) Experience in Windows Client VMWare Freestyle Experience in operation of Windows Servers (higher then 2016) Experience in Windows Client
Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession Installation, XenApp & Citrix Workspace) Application and Server hardening (e.g., Ivanti) Worked with Application with windows desktops and server support Experience with Windows Terminal Server Experience with software
IT Service Management (ITSM) VIP and end-user support requests Be responsible for the verification, planning problem tickets Experience with VIP and End-user support Experience with technical documentation, standard standard operating procedures and user support guides Experience with Active Directory/Azure Active Directory SKILLS Experience in operation of Linux Servers and/or Windows Servers Experience in Windows Client OS, GPO
COMMENCEMENT: As soon as possible ROLE: Application support for Application owners, including governance adherence Active Directory, VMWare. Provide VM0 Application support to all GROUP markets, globally. Ticket and change raised by users either telephonically or via email. Support Applications that cover a vast landscape - from Service Desk, hardware configuration and technical support. Fluent German-speaking, including Business reading knowledge beneficial to understand functionality of servers, databases, device patching, license management
relevant specialty area EXPERIENCE 1 year post-graduate qualification experience before placement in a care plan Relevant nursing legislation Basic life support trained (ACLS; ATLS; PALS training for specialised
schedules on behalf of application teams. Render batch support and consultancy services to developers that utilises distributed Control-M batch services. Day to day support and liaison utilising Control-M batch job services optimally and efficiently. Provide Control-M batch support. Manage, Implement and co-ordinate Control-M batch Control-M Modules. Exposure and/or working on a Linux server is to the candidates benefit. Experience in ma
(TLM) Support with the Planning, conducting and after care related to TLM activities. Support with the architecture documentation with focus on TLM. Supporting the development of technical recommendation with Applications) in support of TLM. Interfacing with other experts regarding TLM topics in support of the relevant IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware and Cloud Technologies
Operations experience of on premises Linux Servers and Windows Servers Experience with enterprise network configurations
Management Coordination between development and support environments Translating and simplifying requirements Tableau, Cognos DBMS / RDBMS Oracle 12c/11g, SQL Server 2014, DB2, Teradata 14/12, AWS Redshift IDEs Eclipse