Our client requires the services of an Operations Engineer (Advanced) – Midrand/Menlyn/Rosslyn/Home Office act toolchain, CMDB, ResolveIT, SAM) Lead of operation meetings Coordinate external contractors Support in an operations environment ESSENTIAL SKILLS Deep ITSM knowledge Experience in IT-Operations Understanding
Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional project Ability and willingness to coach and give training to fellow colleagues and users when required Willing Influence team culture in a positive manner DevOps Operations and infrastructure debugging and fault-finding
requirements. Facilitate daily stand-ups. Ability and willingness to coach and give training to fellow colleagues and users when required. User training Compiling of user and operational manuals System audits User sign
requirements Facilitate daily stand-ups Ability and willingness to coach and give training to fellow colleagues and users when required User training Compiling of user and operational manuals System audits Users sign
requirements Facilitate daily stand-ups Ability and willingness to coach and give training to fellow colleagues and users when required User training Compiling of user and operational manuals System audits Users sign
point of contact for product owners, developers, operations teams and testers regarding any queries relating ensure that user stories are completed on time. Facilitate requirements clarification with business if needed Product Owners if timelines, deliverables or operational goals cannot be fulfilled Forecast and plan for team to GROUP Group's Operations standards. Assist to maintain a stable Operations standby list for the Assist Product Owner in identifying additional training required within the teams Mentor team Ensure quality
process partners Empower users for example through training and self-service solutions. Develop a deep understanding realisation of targets Workshops / workshop facilitation / team discussions / decision making NB: By
standards) Preparation of user and operation manual User training System testing/parallel runs System documentation. Preparation of user and operation manual. User training. System testing/parallel runs. System
requirements. User training & User sign off. Compiling of user and operational manuals if requested Technical Responsibilities: Oversee daily technical operations of the feature team as a stand in Team Lead. relevant stakeholders. Ensuring that technical training and development of the feature team is identified with EO on any operational system requirements and set up. Collaboration and co-operation with other feature project. Ability and willingness to coach and give training to fellow colleagues and users when required.
and give training to fellow colleagues and users when required Compiling of user and operational manuals manuals 2nd and 3rd level technical operational support for developers (technical end users developing on the