system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results
system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional Specifications Preparing test data for testing of CRs (Change Requests) Testing CRs (Change Requests) and preparing test results
preparation and post Go-Live Support Change Management – Manage changes and present to relevant CAB Interaction documentation as an existing system's functionality is changed. Taking a proactive approach in the software development/design
processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and
Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS Experience in Windows processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyze and
Development of new functionality (backend, frontend) Changes to the existing solution Development and further ITIL Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Development of new functionality (backend, frontend) Changes to the existing solution Development of automated with ITIL Operation processes (Incident, Problem, Change management) Profound knowledge in working with
and access related issues. Support with Create/change/design roles according to audit standards. Assist
development Make essential technical and strategic changes to improve present business intelligence systems
ROLE: Service Window 24 x 7 service window for both change and incident handling Tickets can be opened as Charter Work experience with incident management, change management and problem management ADVANTAGEOUS