processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting and with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve the ation/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM Review and reporting with stakeholders of TLM Crisis Management and Emergency Management when required. Engaging with GROUP IT Operational Experience as per ITIL Project management experience. Agile Methodology knowledge and experience
Entra, Microsoft MDM solution, PowerShell Package Management.) Take part ownership of a GROUP portal solution solutions Developing and implementing a Endpoint Management Cloud Service Strategy and it´s technical architecture operating system deployment like upgrade & patch management as well as distribution of software Define and to date. You take a leading role in endpoint management cloud projects like EntraID, Intune, M365 Technical large and small audiences (Senior Executives, IT management and developers) Responsible for developing, maintaining
operating system. Working knowledge of problem management processes and ticketing systems. Ability to function Document events and participate in situation management to assist clients or other teams in response to issues Ability to work under pressure and work a variety of shifts. Ability to work off normal business hours. Above for review or action by Operations or Incident Management. 1st level support of online business applications Willingness to work: 14 shifts per month; 12-hour shifts; 6 days and 6 nights.
in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity) Work rotation spans over morning, evening, and weekend shifts, also on public holidays Working knowledge of and associated with financial operations. Provide general assistance to the Operations team and end users Adhere to PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end user support Back-out Planning Business Continuity Management (BCM) Change Management (CM) Cut-over Planning Fall-back
on defect fixes identified during test execution Assist in the manual execution of test cases and defect and implementation of Test Plans Creation and management of Test cases Any additional responsibilities travel internationally Willing and able to work shifts, after hours and on public holidays
modules Initial focus on master data. Ability to assist with problem identification and possible solution Functional experience will be advantageous Solution Manager experience will be advantageous SAP Module Configuration (advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile
business intelligence. Design and map data models to shift raw data into meaningful insights. Utilize Power
accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation process as an “Information channel” for Management and end-users Work shifts as part of a team providing 24 x
proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems training to fellow colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring Requirements processing, gathering, analysis, management and communication Document requirements in appropriate depending on methodology followed Assist with identification and management of risks Important: A clear criminal
PERFORMANCE AREAS: Annually assist the Sales Director and the Sales Managers to create product-based sales sales targets for the sales team. Assist with product portfolio mapping. Convert data received from Wholesalers updates. Assist the Sales Director/Sales Managers with reporting. Compile Waste Management reports for participating customers. Back up for Market Intelligence manager in budgeting, forecasting and MTS processes Competencies: