digitisation for our users. Alignment and support for the product owner in achieving targets / goals Alignment /
ROLE: Working closely with the myCollaboration Product Owner and the Line manager of the Workspace department view. Manage a technical DevOps team in the Sub Product Owner role to fulfil the prioritised requirements GROUP AG Business and IT Product Owners and colleagues across multiple products and countries. Be the first first point of contact for product owners, developers, operations teams and testers regarding any queries Stakeholder-Requirements) Timely escalations of Sub Product risks to the Product Owners if timelines, deliverables or
process IT Operations (IT.03 Monitor and Operate IT Product) Controls the overall release and change management quality for the assigned applications. Supports the product owner with operational issues. Prioritizes the scope of operations of the applications to the product owner for the assigned applications. Prioritizes Prioritizes the necessary operational scopes for in the product backlog for the assigned applications. Decides or the assigned applications. supports the LRE in post-mortem handling of major and critical incidents
process IT Operations (IT.03 Monitor and Operate IT Product) Controls the overall release and change management quality for the assigned applications. Supports the product owner with operational issues. Prioritizes the scope of operations of the applications to the product owner for the assigned applications. Prioritizes Prioritizes the necessary operational scopes for in the product backlog for the assigned applications. Decides or the assigned applications supports the LRE in post mortem handling of major and critical incidents
business process owners Go-live preparation and post Go-live support Interaction with clients through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's)
such as: Participate in (Go-live preparation and post Go-live support) based on the already performed providing input into relevant documentation in the Product Depot (e.g. security documentation, functional of Production Support calls Interactions through meetings, calls and emails: With central product owner as a subproduct With Feature Teams of other IAM products With clients (app owners) NB: By applying for
execution of migration, cutover and Go-Live as well as post Go-Live support activities. Interaction with clients the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets)
business process owners Go-live preparation and post Go-live support Interaction with clients through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's)
business process owners Go-live preparation and post Go-live support Interaction with clients through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CRs) and
execution of migration, cutover and Go-Live as well as post Go-Live support activities. Interaction with clients the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets)