Education Requirements: Passed Grade 12 and any HR/IR related studies Knowledge of MS office, in particular MS all about. Should have at least 3 years of ER management experience Behavioural Competencies required: activities Confidentiality in all matters relating to Employee Relations ABOUT US EXL is the indispensable partner Education Requirements: Passed Grade 12 and any HR/IR related studies Knowledge of MS office, in particular MS all about. Should have at least 3 years of ER management experience Behavioural Competencies required:
Education Requirements: Passed Grade 12 and any HR/IR related studies Knowledge of MS office, in particular MS all about. Should have at least 3 years of ER management experience Behavioural Competencies required: activities Confidentiality in all matters relating to Employee Relations ABOUT US EXL is the indispensable partner Education Requirements: Passed Grade 12 and any HR/IR related studies Knowledge of MS office, in particular MS all about. Should have at least 3 years of ER management experience Behavioural Competencies required:
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action compilation of responses to draft legislations relating to transformation Ensure audit and verification transformation strategy and communication for all related projects Improve BEE transformation scorecard to reporting and monitoring tool Support project management of transformation initiatives/projects Preferential grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
• Provide solutions to challenges encountered related to SLAs • Coordination with Operations, Quality guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs access • Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills • Provide solutions to challenges encountered related to SLAs • Coordination with Operations, Quality guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship