manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Supports management with all necessary reports and planning models to facilitate the process of decision-making decision-making Monitors actual activities and compares it to plan and makes recommendations for immediate changes at the proper time based on recent/historical capacity drivers Ensures that pre-planned activities are scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures
Candidates should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written tools • Participating in team huddles and providing event-based and frequency-based feedback • Assist Handling Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly Candidates should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written tools • Participating in team huddles and providing event-based and frequency-based feedback • Assist Handling
Candidates should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written tools • Participating in team huddles and providing event-based and frequency-based feedback • Assist Handling Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly Candidates should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written tools • Participating in team huddles and providing event-based and frequency-based feedback • Assist Handling
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Supports management with all necessary reports and planning models to facilitate the process of decision-making decision-making Monitors actual activities and compares it to plan and makes recommendations for immediate changes at the proper time based on recent/historical capacity drivers Ensures that pre-planned activities are scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the feedback on training and discussing specific action plans. Escalation teams at the client end for the purpose values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the feedback on training and discussing specific action plans. Escalation teams at the client end for the purpose values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly transformation action plans Execution of detailed BBBEE transformation implementation plans and initiatives progress in implementing the Company Transformation plan Participate in stakeholder transformation forums strategies and action plans Identify transformation risks and develop risk mitigation plan Track and monitor
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly transformation action plans Execution of detailed BBBEE transformation implementation plans and initiatives progress in implementing the Company Transformation plan Participate in stakeholder transformation forums strategies and action plans Identify transformation risks and develop risk mitigation plan Track and monitor
DESCRIPTION Role/Responsibilities To manage the timely delivery of pre-process, Customer Journey & measuring effectiveness of training Ensure accurate, timely and efficient analysis of Weekly and Monthly reports/Atlas/ERP in the development of the monthly/annual training plan based on the training needs analysis and submit effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make DESCRIPTION Role/Responsibilities To manage the timely delivery of pre-process, Customer Journey &
DESCRIPTION Role/Responsibilities To manage the timely delivery of pre-process, Customer Journey & measuring effectiveness of training Ensure accurate, timely and efficient analysis of Weekly and Monthly reports/Atlas/ERP in the development of the monthly/annual training plan based on the training needs analysis and submit effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make DESCRIPTION Role/Responsibilities To manage the timely delivery of pre-process, Customer Journey &