escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce independently with minimal supervision Minimum 6 months tenure as a A2 in EXL • Minimum appraisal rating rating of at least one 4 rating within the past 12 months • Candidates should not have been placed on a PIP Coaching Contract in the last 3 months • No Written Warnings in the last 6 months • Must have Insurance Experience processing transactions • Monitoring of transactions as per process guidelines • Provide answer to Technical
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce independently with minimal supervision Minimum 6 months tenure as a A2 in EXL • Minimum appraisal rating rating of at least one 4 rating within the past 12 months • Candidates should not have been placed on a PIP Coaching Contract in the last 3 months • No Written Warnings in the last 6 months • Must have Insurance Experience processing transactions • Monitoring of transactions as per process guidelines • Provide answer to Technical
guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are achieved as per agreed development and morale. Process performance - as per KSFs over the month. Attrition within target levels Improvement guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are achieved as per agreed development and morale. Process performance - as per KSFs over the month. Attrition within target levels Improvement
guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are achieved as per agreed development and morale. Process performance - as per KSFs over the month. Attrition within target levels Improvement guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are achieved as per agreed development and morale. Process performance - as per KSFs over the month. Attrition within target levels Improvement
settling issues left unresolved by the AM and monthly evaluation of performance. Agents for the purpose Skills Ability to work under pressure Delivering as per client and operations expectations Stress management Insurance and Customer Experience background 9 months tenure within your Band Average performance score score of 3.5 Band A2 can apply with criteria of 9 month tenure as this will be seen as a promotion to B1 applicable. No live warnings No NCNS in the last six months. JOB DESCRIPTION Essential Functions Help the Training
settling issues left unresolved by the AM and monthly evaluation of performance. Agents for the purpose Skills Ability to work under pressure Delivering as per client and operations expectations Stress management Insurance and Customer Experience background 9 months tenure within your Band Average performance score score of 3.5 Band A2 can apply with criteria of 9 month tenure as this will be seen as a promotion to B1 applicable. No live warnings No NCNS in the last six months. JOB DESCRIPTION Essential Functions Help the Training
aligned to the Process At least 12 months tenure in EXL At least 12 months in the current role Required Licensure PDP within 6 months from date of NOD Should have not received a PIP in the past 12 months Minimum of 4 4.0 rating in the last 6 months (Goal and Competency) Minimum of B2 HEAP Category Must have no issues aligned to the Process At least 12 months tenure in EXL At least 12 months in the current role Required Licensure PDP within 6 months from date of NOD Should have not received a PIP in the past 12 months Minimum of 4
aligned to the Process At least 12 months tenure in EXL At least 12 months in the current role Required Licensure PDP within 6 months from date of NOD Should have not received a PIP in the past 12 months Minimum of 4 4.0 rating in the last 6 months (Goal and Competency) Minimum of B2 HEAP Category Must have no issues aligned to the Process At least 12 months tenure in EXL At least 12 months in the current role Required Licensure PDP within 6 months from date of NOD Should have not received a PIP in the past 12 months Minimum of 4
Recovery & Compliance to other certifications as per the need of the business. Further, the position will Recovery & Compliance to other certifications as per the need of the business. Further, the position will
Recovery & Compliance to other certifications as per the need of the business. Further, the position will Recovery & Compliance to other certifications as per the need of the business. Further, the position will