services to be set aside for BEE Suppliers Report on current status of suppliers and future initiatives Provide guidance on how suppliers should be evaluated and improved Provide support to existing suppliers to increase increase their BBBEE credentials Encourage suppliers to get independent ratings of their BEE credentials Facilitate Facilitate the creation of new suppliers where applicable Develop relationships with Black Business groups groups to identify potential new Equity suppliers to Company Participate and drive discussions with internal
services to be set aside for BEE Suppliers Report on current status of suppliers and future initiatives Provide guidance on how suppliers should be evaluated and improved Provide support to existing suppliers to increase increase their BBBEE credentials Encourage suppliers to get independent ratings of their BEE credentials Facilitate Facilitate the creation of new suppliers where applicable Develop relationships with Black Business groups groups to identify potential new Equity suppliers to Company Participate and drive discussions with internal
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
responsibilities include upholding transaction quality within predefined parameters and controlling claim volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined responsibilities include upholding transaction quality within predefined parameters and controlling claim volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline
responsibilities include upholding transaction quality within predefined parameters and controlling claim volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined responsibilities include upholding transaction quality within predefined parameters and controlling claim volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline
levels, customer satisfaction and accuracy and quality on calls will be key metrics to be focused on. levels, customer satisfaction and accuracy and quality on calls will be key metrics to be focused on.
levels, customer satisfaction and accuracy and quality on calls will be key metrics to be focused on. levels, customer satisfaction and accuracy and quality on calls will be key metrics to be focused on.
Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance
Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance