requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired)
requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired)
requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired)