manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
that may occur from time to time as directed by the Supervisor QUALIFICATIONS Matric ABOUT US EXL is the insights, streamline operations, improve customer experience, and transform their business. Our partnerships AI practice. And our more than twenty years of experience in delivering business services, garnering stellar that may occur from time to time as directed by the Supervisor QUALIFICATIONS Matric ABOUT US EXL is the insights, streamline operations, improve customer experience, and transform their business. Our partnerships
that may occur from time to time as directed by the Supervisor QUALIFICATIONS Matric ABOUT US EXL is the insights, streamline operations, improve customer experience, and transform their business. Our partnerships AI practice. And our more than twenty years of experience in delivering business services, garnering stellar that may occur from time to time as directed by the Supervisor QUALIFICATIONS Matric ABOUT US EXL is the insights, streamline operations, improve customer experience, and transform their business. Our partnerships
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge members of the team to provide excellent customer experience Soft Skills/ Aptitude Self - discipline Result QUALIFICATIONS Selection Criteria: Insurance and Customer Experience background 9 months tenure within your Band Average
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge members of the team to provide excellent customer experience Soft Skills/ Aptitude Self - discipline Result QUALIFICATIONS Selection Criteria: Insurance and Customer Experience background 9 months tenure within your Band Average
QUALIFICATIONS Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally essential) 3 years experience as a HR business partner Insurance Industry knowledge / experience JOB DESCRIPTION QUALIFICATIONS Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally essential) 3 years experience as a HR business partner Insurance Industry knowledge / experience
QUALIFICATIONS Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally essential) 3 years experience as a HR business partner Insurance Industry knowledge / experience JOB DESCRIPTION QUALIFICATIONS Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally essential) 3 years experience as a HR business partner Insurance Industry knowledge / experience
QUALIFICATIONS Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally essential) 3 years' experience as a HR business partner Healthcare Industry knowledge / experience' Effective Understanding of local Labor law. Extensive experience on reports analysis, Attrition and Retention QUALIFICATIONS Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally essential) 3 years' experience as a HR business partner Healthcare Industry knowledge / experience' Effective
QUALIFICATIONS Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally essential) 3 years' experience as a HR business partner Healthcare Industry knowledge / experience' Effective Understanding of local Labor law. Extensive experience on reports analysis, Attrition and Retention QUALIFICATIONS Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally essential) 3 years' experience as a HR business partner Healthcare Industry knowledge / experience' Effective
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account insights, streamline operations, improve customer experience, and transform their business. Our partnerships AI practice. And our more than twenty years of experience in delivering business services, garnering stellar QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum