JOB DESCRIPTION Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and complia
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action EE Committe meetings QUALIFICATIONS High school graduate RESPONSIBILITIES BBBEE Ensuring Legislative and transformation strategy and communication for all related projects Improve BEE transformation scorecard to Level monitoring tool Support project management of transformation initiatives/projects Preferential Procurement grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs contribute to performance driving the SLTs • Initiate project to improve performance • Coaching frontline staff access • Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs contribute to performance driving the SLTs • Initiate project to improve performance • Coaching frontline staff
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion Orientation. People oriented QUALIFICATIONS Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct Orientation. People oriented QUALIFICATIONS Grade 12/Graduation (in any stream) or diploma with a minimum of
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
QUALIFICATIONS Education Requirements: • Graduate, Preference for B.E. / B.Tech with industry recognized Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship goals. QUALIFICATIONS Education Requirements: • Graduate, Preference for B.E. / B.Tech with industry recognized Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop