within target levels • Improvement in quality and productivity • Customer Satisfaction Any other essential Role/Responsibility • Manage teams and ensure quality and productivity targets are met • Develop strategies on the within target levels • Improvement in quality and productivity • Customer Satisfaction Any other essential Role/Responsibility • Manage teams and ensure quality and productivity targets are met • Develop strategies on the
within target levels • Improvement in quality and productivity • Customer Satisfaction Any other essential Role/Responsibility • Manage teams and ensure quality and productivity targets are met • Develop strategies on the within target levels • Improvement in quality and productivity • Customer Satisfaction Any other essential Role/Responsibility • Manage teams and ensure quality and productivity targets are met • Develop strategies on the
Attrition - as per agreed KSFs. Quality and productivity Improvement Level of subject matter expertise Attrition - as per agreed KSFs. Quality and productivity Improvement Level of subject matter expertise
Attrition - as per agreed KSFs. Quality and productivity Improvement Level of subject matter expertise Attrition - as per agreed KSFs. Quality and productivity Improvement Level of subject matter expertise
Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction
Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction
Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction
Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction
Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction
escalations, outages, system issues, or any other production-impacting situations Maintains confidentiality escalations, outages, system issues, or any other production-impacting situations Maintains confidentiality