Quality Assurance Call Center Jobs in Cape Town Region
Cape Town
Exl
Cape Town Region
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing experiences consistent with our key performance metrics, quality standards and customer experience program. Perform contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
share this job on whatsappUs Customer Service Pipeline
ExlCape Town Region
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing experiences consistent with our key performance metrics, quality standards and customer experience program. Perform contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
Assistant Manager
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
Assistant Manager Cape Town
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
Executive Cape Town
ExlCape Town Region
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
Executives - Us Customer Service
ExlCape Town Region
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
Assistant Manager Cape Town
ExlCape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales &
Assistant Manager
ExlCape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales &
Manager _sa_cape_town_c76-uk
ExlCape Town Region
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
Manager Cape Town
ExlCape Town Region
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
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