with internal customer Preferred knowledge of medical terminology Preferred ability to make sound decisions with internal customer Preferred knowledge of medical terminology Preferred ability to make sound decisions
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of per client and operations expectations Stress management Motivating the team during Training QUALIFICATIONS
will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring processing - Preferred Strong interpersonal relationships - Required Demonstrated reasoning skills - Required achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call processing - Preferred Strong interpersonal relationships - Required Demonstrated reasoning skills - Required
facing role that ensures a seamless IT Service Management, helping business growth and creating value for clients through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) • Willingness facing role that ensures a seamless IT Service Management, helping business growth and creating value for clients through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action scorecard to Level 4 minimum Build strategic relationships with relevant stakeholders, internally and externally reporting and monitoring tool Support project management of transformation initiatives/projects Preferential creation of new suppliers where applicable Develop relationships with Black Business groups to identify potential grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn d
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of per client and operations expectations Stress management Motivating the team during Training QUALIFICATIONS