Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
average knowledge in Contact Center management • Productivity Measures Process Specific Skills • Service Level average knowledge in Contact Center management • Productivity Measures Process Specific Skills • Service Level
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective
JOB DESCRIPTION The function of the SAVP Facilities includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front office management, Guest House Management, Cost optimization, Team development & attrition management, Vendor development including IFM Service
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
average knowledge in Contact Center management • Productivity Measures Process Specific Skills • Service Level average knowledge in Contact Center management • Productivity Measures Process Specific Skills • Service Level
average knowledge in Contact Center management Productivity Measures Process Specific Skills Service Level average knowledge in Contact Center management Productivity Measures Process Specific Skills Service Level
average knowledge in Contact Center management Productivity Measures Process Specific Skills Service Level average knowledge in Contact Center management Productivity Measures Process Specific Skills Service Level