manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor internal and external customers. Perform other duties and assignments as directed. QUALIFICATIONS Ability Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor internal and external customers. Perform other duties and assignments as directed. QUALIFICATIONS Ability Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual
intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor internal and external customers. § Perform other duties and assignments as directed. JOB DESCRIPTION Responsible intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor internal and external customers. § Perform other duties and assignments as directed.
intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor internal and external customers. § Perform other duties and assignments as directed. JOB DESCRIPTION Responsible intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor internal and external customers. § Perform other duties and assignments as directed.
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the
incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations
incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences and customer experience program. Perform other duties as needed. ABOUT US EXL is the indispensable partner listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences and customer experience program. Perform other duties as needed. ABOUT US EXL is the indispensable partner listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences