immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
real-time while tracking, documenting and communicating agent activity on multiple lines of businesses • Adjusts real-time while tracking, documenting and communicating agent activity on multiple lines of businesses • Adjusts