Airlink Customer Service Agent Jobs Jobs in South Africa
Us Customer Service Pipeline
Exl
Cape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and items in a timely manner. Deliver highly positive service experiences consistent with our key performance
share this job on whatsappExecutives - Us Customer Service
ExlCape Town Region
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi as all other correspondence on claims Focus on Customer Satisfaction, rapport building, effective communication
Assistant Manager Cape Town
ExlCape Town Region
unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research and logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
Assistant Manager
ExlCape Town Region
unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research and logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
Senior Executive - Real Time Analyst
ExlCape Town Region
DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day Communicate effectively with internal and external customers. Perform other duties and assignments as directed Ability to scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day
Senior Executive Analyst Cape Town
ExlCape Town Region
DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day Communicate effectively with internal and external customers. Perform other duties and assignments as directed Ability to scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day
Assistant Manager
ExlCape Town Region
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related mentor members of the team to provide excellent customer experience Soft Skills/ Aptitude Self - discipline great eye for attention to detail Adaptability Customer Service and strong display of Empathy Training and QUALIFICATIONS Selection Criteria: Insurance and Customer Experience background 9 months tenure within your
Assistant Manager Cape Town
ExlCape Town Region
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related mentor members of the team to provide excellent customer experience Soft Skills/ Aptitude Self - discipline great eye for attention to detail Adaptability Customer Service and strong display of Empathy Training and QUALIFICATIONS Selection Criteria: Insurance and Customer Experience background 9 months tenure within your
Executive Insurance Cape Town
ExlCape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and items in a timely manner. Deliver highly positive service experiences consistent with our key performance
Executives- Insurance
ExlCape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and items in a timely manner. Deliver highly positive service experiences consistent with our key performance
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