documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
responsibilities include upholding transaction quality within predefined parameters and controlling claim volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined responsibilities include upholding transaction quality within predefined parameters and controlling claim volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline
responsibilities include upholding transaction quality within predefined parameters and controlling claim volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined responsibilities include upholding transaction quality within predefined parameters and controlling claim volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline
related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness
related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness
related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance and KPIS on target Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance and KPIS on target Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness
related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance and KPIS on target Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance and KPIS on target Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness
customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met
customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met