contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales &
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales &