JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include 6 months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity understaffing/overstaffing Act as the first point of contact for any escalations, outages, system issues, or immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity understaffing/overstaffing Act as the first point of contact for any escalations, outages, system issues, or
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity understaffing/overstaffing Act as the first point of contact for any escalations, outages, system issues, or immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity understaffing/overstaffing Act as the first point of contact for any escalations, outages, system issues, or
where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process think we're some of the best in the business. Contact us to see how we can help you achieve your goals where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process
where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process think we're some of the best in the business. Contact us to see how we can help you achieve your goals where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process
Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service think we're some of the best in the business. Contact us to see how we can help you achieve your goals Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service think we're some of the best in the business. Contact us to see how we can help you achieve your goals
Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service think we're some of the best in the business. Contact us to see how we can help you achieve your goals Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service think we're some of the best in the business. Contact us to see how we can help you achieve your goals
where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role think we're some of the best in the business. Contact us to see how we can help you achieve your goals where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role think we're some of the best in the business. Contact us to see how we can help you achieve your goals
(technical) work packages Constant technical/procedural contact person during the entire duration of the project think we're some of the best in the business. Contact us to see how we can help you achieve your goals (technical) work packages Constant technical/procedural contact person during the entire duration of the project think we're some of the best in the business. Contact us to see how we can help you achieve your goals