JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct
experience; preferably from BPO background • Should have managed Teams for at least 3 years QUALIFICATIONS Experience experience; preferably from BPO background • Should have managed Teams for at least 3 years
supervision Ability to navigate multiple systems and applications Ability to produce high quality outcomes in detail Experience in using email and Web-enabled applications RESPONSIBILITIES Answers questions to providers our clients turn data into insights, streamline operations, improve customer experience, and transform their supervision Ability to navigate multiple systems and applications Ability to produce high quality outcomes in detail Experience in using email and Web-enabled applications RESPONSIBILITIES Answers questions to providers
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring our clients turn data into insights, streamline operations, improve customer experience, and transform their achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call our clients turn data into insights, streamline operations, improve customer experience, and transform their
Compliance Responsible for taking the Lead in supporting BBBEE Transformation with the execution of all submission to the DTIC (Quarterly and Annual) Support the quarterly site visits from the DTIC Collaborate with the EE Manager to ensure timely submission (annual) Support action from the quarterly EE Committe consultation and training across the business Support development and implementation of transformation process Help develop EE reporting and monitoring tool Support project management of transformation initiatives/projects
our clients turn data into insights, streamline operations, improve customer experience, and transform their our clients turn data into insights, streamline operations, improve customer experience, and transform their
encountered related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs satisfaction • Demonstration of in-depth knowledge and application of various methodologies in relevant situations Technical Skills • Skilled with the use of MS Office applications like - PowerPoint, MS Word and MS Excel • Internet access • Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills
our clients turn data into insights, streamline operations, improve customer experience, and transform their our clients turn data into insights, streamline operations, improve customer experience, and transform their
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring our clients turn data into insights, streamline operations, improve customer experience, and transform their achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call our clients turn data into insights, streamline operations, improve customer experience, and transform their