manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
for South Africa. Responsible for supporting the full employee life cycle, including; talent development for South Africa. Responsible for supporting the full employee life cycle, including; talent development
for South Africa. Responsible for supporting the full employee life cycle, including; talent development for South Africa. Responsible for supporting the full employee life cycle, including; talent development
Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining
Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining
for South Africa. Responsible for supporting the full employee life cycle, including; talent development for South Africa. Responsible for supporting the full employee life cycle, including; talent development
for South Africa. Responsible for supporting the full employee life cycle, including; talent development for South Africa. Responsible for supporting the full employee life cycle, including; talent development
for South Africa. Responsible for supporting the full employee life cycle, including; talent development for South Africa. Responsible for supporting the full employee life cycle, including; talent development
for South Africa. Responsible for supporting the full employee life cycle, including; talent development for South Africa. Responsible for supporting the full employee life cycle, including; talent development
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor