quality compliance. Leads significant process improvement projects. Train / mentor personnel from other clients and operations team to carry out process improvement activities and facilitate best practice sharing (Desired) Project management skills to drive improvement projects / initiatives Analytical skills Soft identify superior improvement opportunities Knowledge of quality assurance, process improvements, domain, etc turn data into insights, streamline operations, improve customer experience, and transform their business
performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal
performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal
CRM Participate in ideation workshop and share improvement ideas Adaptable to learn new document type, process over the month. Attrition within target levels Improvement in quality and productivity Customer Satisfaction turn data into insights, streamline operations, improve customer experience, and transform their business CRM Participate in ideation workshop and share improvement ideas Adaptable to learn new document type, process over the month. Attrition within target levels Improvement in quality and productivity Customer Satisfaction
CRM Participate in ideation workshop and share improvement ideas Adaptable to learn new document type, process over the month. Attrition within target levels Improvement in quality and productivity Customer Satisfaction turn data into insights, streamline operations, improve customer experience, and transform their business CRM Participate in ideation workshop and share improvement ideas Adaptable to learn new document type, process over the month. Attrition within target levels Improvement in quality and productivity Customer Satisfaction
strategy and communication for all related projects Improve BEE transformation scorecard to Level 4 minimum guidance on how suppliers should be evaluated and improved Provide support to existing suppliers to increase plan Track and monitor identified measures to improve EE Participate in BBBEE communication meetings strategy and communication for all related projects Improve BEE transformation scorecard to Level 4 minimum guidance on how suppliers should be evaluated and improved Provide support to existing suppliers to increase
strategy and communication for all related projects Improve BEE transformation scorecard to Level 4 minimum guidance on how suppliers should be evaluated and improved Provide support to existing suppliers to increase plan Track and monitor identified measures to improve EE Participate in BBBEE communication meetings strategy and communication for all related projects Improve BEE transformation scorecard to Level 4 minimum guidance on how suppliers should be evaluated and improved Provide support to existing suppliers to increase
skills • Self-initiated and zeal for continuous improvement • People management skills • Ability to coordinate reviews if required • Co-ordinate all process improvement initiatives • Absence and timekeeping and behavioral skills • Self-initiated and zeal for continuous improvement • People management skills • Ability to coordinate reviews if required • Co-ordinate all process improvement initiatives • Absence and timekeeping and behavioral
skills • Self-initiated and zeal for continuous improvement • People management skills • Ability to coordinate reviews if required • Co-ordinate all process improvement initiatives • Absence and timekeeping and behavioral skills • Self-initiated and zeal for continuous improvement • People management skills • Ability to coordinate reviews if required • Co-ordinate all process improvement initiatives • Absence and timekeeping and behavioral
IT Service Operations (ITIL) and continuous improvement • Own initiative and team-player, Customer focus experience on IT service operations and continous improvement as well as • IT configuration management regarding connections • Lead and/or assist continuous improvement projects and team as needed. • Support SOx ITGC turn data into insights, streamline operations, improve customer experience, and transform their business IT Service Operations (ITIL) and continuous improvement • Own initiative and team-player, Customer focus