manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
Requirements: Passed Grade 12 and any HR/IR related studies Knowledge of MS office, in particular MS Excel top 20 global banks, and six of the top ten US health care payers. We function as one team to make your Requirements: Passed Grade 12 and any HR/IR related studies Knowledge of MS office, in particular MS Excel top 20 global banks, and six of the top ten US health care payers. We function as one team to make your
Requirements: Passed Grade 12 and any HR/IR related studies Knowledge of MS office, in particular MS Excel top 20 global banks, and six of the top ten US health care payers. We function as one team to make your Requirements: Passed Grade 12 and any HR/IR related studies Knowledge of MS office, in particular MS Excel top 20 global banks, and six of the top ten US health care payers. We function as one team to make your
other essential function that may occur from time to time as directed by the Supervisor QUALIFICATIONS top 20 global banks, and six of the top ten US health care payers. We function as one team to make your other essential function that may occur from time to time as directed by the Supervisor QUALIFICATIONS top 20 global banks, and six of the top ten US health care payers. We function as one team to make your
other essential function that may occur from time to time as directed by the Supervisor QUALIFICATIONS top 20 global banks, and six of the top ten US health care payers. We function as one team to make your other essential function that may occur from time to time as directed by the Supervisor QUALIFICATIONS top 20 global banks, and six of the top ten US health care payers. We function as one team to make your
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences top 20 global banks, and six of the top ten US health care payers. We function as one team to make your listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences top 20 global banks, and six of the top ten US health care payers. We function as one team to make your listening abilities Effective organizational and time-management techniques Exhibit patience and a positive up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the
top 20 global banks, and six of the top ten US health care payers. We function as one team to make your top 20 global banks, and six of the top ten US health care payers. We function as one team to make your