include upholding transaction quality within predefined parameters and controlling claim costs to minimize volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined predefined parameters Ensure claim costs is controlled and leakage kept at a minimum Ensure accuracy of reserves include upholding transaction quality within predefined parameters and controlling claim costs to minimize
include upholding transaction quality within predefined parameters and controlling claim costs to minimize volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined predefined parameters Ensure claim costs is controlled and leakage kept at a minimum Ensure accuracy of reserves include upholding transaction quality within predefined parameters and controlling claim costs to minimize
regular monthly trainer audits/SWOT Responsible to control trainer-trainee attrition in the pre-defined areas volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline regular monthly trainer audits/SWOT Responsible to control trainer-trainee attrition in the pre-defined areas volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline
regular monthly trainer audits/SWOT Responsible to control trainer-trainee attrition in the pre-defined areas volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline regular monthly trainer audits/SWOT Responsible to control trainer-trainee attrition in the pre-defined areas volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline
customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching
customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching
requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired) superior improvement opportunities Knowledge of quality assurance, process improvements, domain, etc Monitoring
requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired) superior improvement opportunities Knowledge of quality assurance, process improvements, domain, etc Monitoring
requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired) superior improvement opportunities Knowledge of quality assurance, process improvements, domain, etc Monitoring
be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric