our clients turn data into insights, streamline operations, improve customer experience, and transform their our clients turn data into insights, streamline operations, improve customer experience, and transform their
requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements Responsible for working closely with clients and operations team to carry out process improvement activities Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired) Project management skills to drive
our clients turn data into insights, streamline operations, improve customer experience, and transform their our clients turn data into insights, streamline operations, improve customer experience, and transform their
applications Ability to produce high quality outcomes in a highly productive environment. Ability to make sound our clients turn data into insights, streamline operations, improve customer experience, and transform their applications Ability to produce high quality outcomes in a highly productive environment. Ability to make sound our clients turn data into insights, streamline operations, improve customer experience, and transform their
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved External Interactions Client trainers, SME's and Operations for the purpose of developing and updating training
accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime
Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops our clients turn data into insights, streamline operations, improve customer experience, and transform their Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops
facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential
our clients turn data into insights, streamline operations, improve customer experience, and transform their our clients turn data into insights, streamline operations, improve customer experience, and transform their